Return & Refund Policy
We strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied, you may be eligible for a return or refund under the following conditions:
Returns
- You must request a return within 1-3 days of receiving your order.
- The item must be unused, unopened, and in its original packaging.
- Returns must be accompanied by proof of purchase (order confirmation or receipt).
- Certain items, such as perishable goods, opened products, or custom-made items, are non-returnable.
- Customers are responsible for return shipping costs unless the return is due to a defect or our error.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to your original payment method within 3-5 business days.
- Shipping fees are non-refundable, except in cases of our error.
- If your refund is delayed, please check with your bank or payment provider before contacting us.
Exchanges
- Exchanges are only available for defective or damaged items.
- If you need an exchange, contact us at elixiroflife444@proton.me with photos of the defective product.
Order Cancellations
- Orders can be canceled within 1-3 hours of purchase, provided they have not been shipped.
- Once an order is shipped, it cannot be canceled, but you may request a return following our policy.
Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 3-5 days of delivery with photos as proof.
- We will offer a replacement or full refund at no additional cost.
How to Initiate a Return
- Contact us at elixiroflife444@proton.me with your order details and reason for return.
- Wait for our approval and return instructions.
- Ship the item back to the provided return address.
- Once received and inspected, we will process your refund or exchange.